About A3D Store
A 3D Store is operated by A3D Technologies, a 3D Printer design and manufacturing company.
While A3D Technologies was in prototyping we carried a lot of inventory on hand for our prototypes and started getting requests from the local community to purchase parts from us. At first local makers had to contact us to see if we had an item in stock, and then arrange to pick it up form our shop or an event.
Over time we have been getting more and more requests, so we set up A 3D Store. The purpose of the store is two-fold, A) Provide easy access to our inventory for our customers, and B) To increase demand so that we can get even better pricing from our Vendors, which we then pass on to all of our customers.
We are primarily focused on making quality 3D Printer parts and accessories easily and affordably accessible to our local community in the Portland area. We typically try to match the original vendor or Amazon Prime pricing as best we can. We fix our prices at a set amount, so some days we may not be cheaper than amazon, but generally we will be cheaper, and you know that the price you get it for today is the same price someone else will get it for tomorrow.
How do I return an item?
What is your returns policy?
Returned items must have a valid RMA in order to receive a refund or exchange
Unopened and undamaged items may be returned within 15 days of receipt with a 15% restocking fee
Opened items are not returnable, unless it is the wrong item or was damaged in shipping.
All returns/exchanges are up to management approval, and the customer may be responsible for shipping one or both ways, depending on the item and issue.
Contact Us to make an RMA request.
Do you provide International delivery?
Currently our focus is our local community, but we do ship worldwide through USPS.
How do I track my order?
We will notify you through e-mail when your order is placed, and again when it has shipped, if you selected expedited shipping, we will include a tracking number you can use once the order has left our facility.
Do you offer any warranties of your own?
Customer Satisfaction is our primary concern, and as such we carefully vet each of the products we sell. While we don't provide our own warranties per se, We do stand behind our products and will do our best to remedy any issues you may experience.
Items with manufacturer's warranties: If you experience an issue with an item that came with a manufacturer's warranty, please contact the manufacturer. If the item arrived damaged or inoperable, please contact us within 15 days.
Items without manufacturer's warranties: If you experience an issue outside of normal wear and tear or operator error, please contact us. Not only will we likely replace the item, but it helps us to hold our suppliers accountable and ensure that we're getting the quality parts we expect.
What if an item is Back-Ordered/Out of Stock?
Out of Stock items can usually be special ordered at an additional cost, or we can include your items in the next order we place with that vendor. This could take about two weeks. You may always request a refund if it takes too long to receive your item.
About A3D Technologies
A3D Technologies is a 3D Printer design and manufacturing firm focusing on high end large format 3D Printers for professionals and academia.
Our printers start at a 1 cubic meter build volume, and go up from there, and are currently only available for Beta testing in Oregon, Washington, and California. Please visit our website for more information.